This policy sets out the obligations of our firm in relation to the clients whose personal data we use, including our obligations in respect of the way in which we process, store and protect client data.
We actively ensure that the necessary steps are taken to protect the privacy of our clients in all their dealings with us. We believe that our approach complies with all requirements for user privacy.
What personal data do we hold?
We hold only such personal data (name, address, email, account details, etc.) about our clients as we consider is necessary in order for us to provide to them the services that we offer to provide. A complete list of the personal data that we hold is on our “Schedule of Personal Data Held” which is available on request.
We will or may use this information to administer applications, maintain client databases and issue marketing material. We will ensure that all personal information supplied is held securely in accordance with the EU’s General Data Protection Regulation and all subsequent regulation.
When you have provided telephone, fax or e-mail details to us, we will assume that you consent to us using those method(s) when we need to contact you.
How do we obtain personal data?
We obtain personal data about our clients only from the clients themselves, with their consent, or from other organisations (such as product providers) from whom our clients have agreed that we may obtain information. We do not ‘buy’ information about clients or potential clients. Nor do we use social media to gather data.
How do we look after personal data?
All personal data that we hold is held securely – electronic data is protected by passwords/encryption and is backed up regularly;
Your information will be retained for no longer than necessary to provide our services to you and as required by legislation.
How do we use personal data?
We will use, or may use, your personal data to administer on your behalf the applications that you make and any other instructions you give through us; to maintain an up to date record of your investments held through us and to provide reviews if required; to ensure that our client database is accurate and up to date; and for marketing purposes. Our permitted range of uses is recorded on, and available for inspection at, the Information Commissioner’s Office register.
We will ensure that all personal information supplied is held securely, and in accordance with the current legislation.
Your personal data may be passed on to our regulators, auditors, compliance consultants and financial service providers as necessary. It will not be transferred outwith the United Kingdom/European Union to third party countries without your specific consent.
What are your rights?
You have the right at any time to request a copy of the personal information we hold about you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us via any of the contact details shown below.
You can verify the data we hold about you by contacting us at any of the contact details shown. Our security procedures mean that we may request proof of identity before we reveal that information to you.
You can also contact us at any time by the same method to change, correct, or delete your personal data controlled by us, or to update us on your details. You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us via any of the contact details shown below.
You are also free to close your relationship with us at any time. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including helping to avoid fraud).
You have a right of complaint to the Information Commissioner’s Office at https://ico.org.uk
JMC Financial Services Ltd
35A Ritchie Street